Connect is a highly intelligent hosted communication solution that will empower your business to work smarter and faster. Connects sophisticated features and unrivalled capabilities will drive efficiency, productivity and collaboration throughout your business ensuring all calls are high quality, secure and reliable, keeping your business seamlessly connected.
Calls us now or book a call back to discover the different packages available for your business needs.
- Compare our phone and broadband packages online.
- Enter your postcode (and landline if you have one) to check package availability, prices and broadband speeds for your property. Choose the package that’s right for you and sign up.
- Once you’ve signed up, we’ll put the request in to take over your services with your current supplier. Please note if there are any discrepancies you may be required to contact your supplier to solve. If you are with Virgin Media you have to contact them directly.
- We will send you a welcome email within a couple of working days of signing up confirming your phone and broadband package details.
- Your current provider will write to you to confirm your supply is switching to us. They’ll let you know if there are any exit fees for your contract with them.
- We’ll send you a router pack around three working days before your service start date. It contains everything you need to set up your broadband including a wireless broadband router, a micro filter and set-up guide.
- On your start date, just set up your Wi-Fi router, connect your devices and start enjoying your connect broadband. Switching takes around 30 days for most customers.
We’ll send you a pack that contains everything you need to get online:
- Wireless router & Wireless Access Point
- All cables
- Additional Parts for your speciifc connection
- Easy-to-follow installation guide.
Our Microsoft certified engineers will take care of your network infrastructure, servers, work stations, and applications. We can be contacted via our customer portal, email or phone so you can speak to someone when you need them.
The main socket into the premise is called the master socket. This is where the phone line enters your premises. It is recommended that you connect your router to the master socket, since the broadband signal is strongest here, any other wiring or network cabling could cause interference.
For more information on master sockets and to understand what master socket you have please refer to our online guides.
A micro filter allows your broadband to work at the same time as your phone service. This piece of equipment connects to your master socket and then gives you a clear filtered port to plug your broadband cable (DSL) in to then connect to your router. Please visit our router set up guides to understand the connection in more detail.
Wireless Access Points are a great way to scale your business without compromising your wireless connectivity performance. A Wireless Access Point connects into the back of your router through an Ethernet cable and allows for greater signal coverage and control of the connected devices.
Please visit our online guides to understand more about Wireless Access Points.
Please see our master socket guide to understand which master socket you have, but to also see a detailed router set up.
Alternatively, this is something we can train you to do.
Wireless trouble shooting
Below are some quick and easy first line checks you can do to fix any issues:
Please carry out the following checks:
First step is to ensure all cables are connected and not loose.
Following that, if all the cables are secured, please turn your router off and on (note: carry this action out at the router and not the mains socket). When turning the router off, wait approximately three minutes before turning back on.
With any electronic equipment, your router or Wireless Access Point (WAP) can overheat. Please ensure you check the location of the equipment. It is important that there is air flow around the equipment.
Think it’s to do with your wireless signal? Getting an intermittent wireless signal? There are a number of factors which can influence your wireless signal from other electronic equipment, walls, floors and even the location of the Wireless Access Point. If you can, try moving the WAP to a new location, however, if it’s fixed to a wall please move any potentially obstructing items.
Alternatively, please contact us on 02392 60 30 55 and our Support team will be able to help.
Having trouble with your handset?
We have put together a number of first line checks you can carry out before you need to call our Support team.
Experiencing connectivity difficulties? Firstly, make sure that all the cables connected to the handset are secure and not loose. Check that the power adapter is correctly connected to the mains socket.
Double check that you are connected to the Wireless Access Point (WAP). If you have more than one, please ensure you are connected to the right one.
Can’t get a dial tone? Again, check all the cables are securely connected. Try an alternative method between the handset, headset (if possible) and hands-free speaker phone. If the issue persists, test an alternative handset.
Not receiving calls? Instances can occur when you cannot receive calls. Firstly, check that the Do Not Disturb (DND) is deactivated on your phone. Then check if call forwarding is disabled on the ph
one. If it is a particular number that cannot call in, check that they are not on the blacklist directory.
If you are unsure how to check these actions, please visit the website via: connect.aerial-direct.co.uk/support for online guides and instructions.
Following this, if you are still experiencing technical difficulties with your handset, please contact our Support team on 02392 60 30 55.
To understand what each light means, please refer to your User manual or visit: https://www.draytek.co.uk/support/downloads/vigor-2862
“We were looking for a new system for acombination of many reasons. Cost is a primary factor, but more importantly for us is the constant provision of service (phones and internet), as well as customer service and support. We only had one line coming into the office, so it was a constant battle to get ‘phone time’. It was also difficult for staff and clients to call into us as the line was always engaged.
I have been aware of Aerial Direct for a while, the old offices are quite close to where we are based. Connect has been brilliant, from initial conversations with the team through to delivery. Their product gives us the ability to record calls and log who is calling. This is extremely important for us. We also love the keevio software as it is very useful to us.
As much as cost is important for us as a business having Connect allows us to provide the best quality service to both our staff and clients, which to us is worth more than any savings. I have had no issues with Connect, so in my opinion, nothing couldbe improved. The cost and level of service from both your support teams is exactly what we at Vespasian Security were looking for.”
Simon Hodge – Director – Vespasian Security
Connect is a highly intelligent hosted communication solution that will empower your business to work smarter and faster. Connect’s sophisticated features will drive efficiency, productivity and collaboration throughout your business ensuring all calls are high quality, secure and reliable, keeping your business seamlessly connected.
Support Opening Hours:
Monday – 9:00 am – 17:30 pm
Tuesday – 9:00 am – 17:30 pm
Wednesday – 9:00 am – 17:30 pm
Thursday – 9:00 am – 17:30 pm
Friday – 9:00 am – 17:30 pm
Saturday – Closed
Sunday – Closed